Orient Express, Orient Express Train Tours

Questions and Answers

Are all my meals and drinks included?
Are disabled people able to travel on the Orient-Express?
Can I buy souvenirs or presents on board the train?
Can I get a group discount?
Can I smoke on board the British Pullman?
Can I use my mobile phone on the train?
Can you arrange my accommodation if I want to stay overnight in London?
Can you cater for special meal requirements such as vegetarian?
What do I need to wear on board the British Pullman?
Will I need insurance for my trip?
Will I need to tip the staff?

Are all my meals and drinks included?
While you are on board the British Pullman your meals and drinks, as described in the itinerary, are included. Full details of what is included for each trip are shown in the Journey Planner section on this website. A selected range of alternative alcoholic drinks are also available on board and these may be purchased at the prices shown on the on board bar list.

Are disabled people able to travel on the Orient-Express?
We are able to accommodate passengers with slight walking difficulties although we recommend that they are accompanied by an able-bodied passenger. We regret that the dimensions and layout of the train are not suitable for wheelchair bound passengers. Should you have any special requirements please contact Orient-Express on +(44) 0845 077 2222 weekdays from 09:30 to 17:30.

Can I buy souvenirs or presents on board the train?
Yes. The Collection Venice Simplon-Orient-Express has a range of exclusively designed gifts. This includes such items as silk scarves and ties, exclusive luggage, jewellery, leather belts and trinket boxes. Smaller items can be purchased on board while larger gifts can be ordered through our mail order catalogue. Gift items can also be ordered via this web site, see Orient-Express Gift Boutique for more details.

Can I get a group discount?
Yes. The British Pullman is ideal for celebrating a private occasion or entertaining clients on a corporate event. The minimum number required to qualify for a group discount is 16. The British Pullman can also be chartered for bigger occasions.

Can I smoke on board the British Pullman?
With apologies to smokers, the Venice Simplon-Orient-Express operates a no smoking policy on board the British Pullman.

Can I use my mobile phone on the train?
Out of consideration for your fellow passengers, please turn off mobile phones whilst in the Pullman carriages.

Can you arrange my accommodation if I want to stay overnight in London?
Yes. There can be no better way to make a trip extra special than by combining a day excursion on the British Pullman with a couple of nights at a top London hotel. We will be pleased to make all the necessary arrangements for you. Please advise your requirements on the Booking Form or call your nearest Orient-Express office.

Can you cater for special meal requirements such as vegetarian?
Yes. As long as we are notified at the time of booking, of any special dietary requirements, we will do our best to comply. We do however regret that we are unable to provide meals requiring strict religious observance in the preparation.

What do I need to wear on board the British Pullman?
Smart casual wear (not jeans) is the order of the day, such as a jacket and tie for men. For Royal Ascot more formal wear is customary and for outdoor events such as golf and Cowes, practical wear is recommended.

Will I need insurance for my trip?
Orient-Express recommends that you have adequate travel insurance in the interests of you and your family. If you do not have your own insurance and are resident in the UK we will be pleased to arrange this for you. Insurance is arranged with Travel and Personal Underwriters Limited. Details are contained within the booking conditions.

Will I need to tip the staff?
The price you pay for a journey aboard the British Pullman is fully inclusive of all service charges. However, if your steward, or any other member of staff serving you, have helped make your day particularly special then any gratuities you wish to give will be much appreciated.

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When a man is tired of London he is tired of life, for there is in London all that life can afford" – Samuel Johnson

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