Orient Express, Orient Express Train Tours
Booking Conditions - Terms and Conditions
1. Your Contract
When you book your journey/holiday the terms set out below form the basis of the contract between Venice Simplon-Orient-Express Limited ('the Company') and you and your party. The contract is concluded only when the Company confirms your booking. The person who makes the booking is responsible on behalf of everyone included in the booking.
2. Your Ticket's Conditions
Passengers and their luggage are carried on services subject to the Company's current Conditions of Carriage of Passengers and their Luggage. Carriage by rail, air, river, road or sea services operated by other carriers is subject to the terms and conditions of the carrier with which you travel, including the Conditions of Carriage of Passengers and their Luggage of the carrier or carriers involved. Conditions of Carriage are subject to international conventions and agreements as well as to any applicable law. Any ticket issued for or used on such other transport shall be issued by the Company as agent only for the carrier(s) concerned. Copies of all Conditions of Carriage applicable to your journey/holiday are available for inspection at the Company's Reservation Office(s) or through the travel agent where you book. You will be required to indicate your acceptance of such conditions before booking your journey/holiday.
3. How to Book
Our consultants will be pleased to discuss your requirements and make a provisional reservation for you. To confirm, please complete the secure on-line booking form and send it with full payment. Completion of the booking form requires that you accept these Booking Terms & Conditions. . On receipt of the booking form we will confirm your reservation by email to the address you supply within 24 hours.
NOTE THAT HOTELS CANNOT BE BOOKED UNTIL A BOOKING FORM AND DEPOSIT IS RECEIVED.
4. If You Change or Cancel Your Booking
The Company will do its best to make any changes that you may request after your confirmation has been issued. If an amendment or cancellation by you or any member of your party is necessary this must be confirmed in writing and a fee is payable by you to the Company, on the following scale
Written notice received before the scheduled departure date. Cancellation Fee* Amendment Fee for each change*
Between submission of booking form and 22 days of departure 50%
Within 21-6 days of departure 90%
Within 5-0 days of departure 100%
Notification of a cancellation to a confirmed booking will be valid only if made in writing to Concierge Desk and signed by the person who made the booking. The company reserves the right, in its absolute discretion, to request notification of consent from each member of the party in respect of whom the cancellation is made.
No cancellation fee will be payable where cancellation is due to an increase in the total price of your journey/holiday provided that such cancellation is made within seven days of receiving notification of the increase from the Company.
5. Changes or Cancellation by the Company
Arrangements for journey/holidays are made many months in advance and changes may have to be made to published itineraries. Any change will be notified to you at the time of booking or as soon as is reasonably possible.
Occasionally circumstances occur that involve either a major change or cancellation of an itinerary. For the purposes of these Booking Conditions these are as follows: -
(i) a change of departure date, point, time or return time by more than five hours (ii) a portion of the journey/holiday is not available for reasons beyond the control of the Company and/or of any carrier or supplier (iii) insufficient number of bookings have been taken (iv) security risks (v) industrial action.
If after your reservation has been confirmed but before departure, a major change to your itinerary becomes necessary there are various options available to you.
(i) accept the changes as given to you (ii) accept the same journey/holiday on an alternative date or accept an alternative journey/holiday with the appropriate adjustment to your invoice (subject to availability) (iii) cancel your reservation and receive a full refund. (In the case of industrial action, which affects only part of the journey/holiday, you may not choose this option).
The prices shown on this web site are based on known costs and exchange rates as at the time of publication, and the Company does not expect to have to make changes.
The Company guarantees that once your reservation is confirmed that no surcharges will be imposed, except where there is an unforseen increase in national or local taxation, or adverse fluctuation in the cost of transportation affecting the cost structure of your journey/holiday. Such surcharge will not be applicable to any bookings where the full balance has been paid.
In the unlikely circumstance that a surcharge is necessary the Company will inform you or your agent in writing as soon as possible of any proposed increase. Providing the Company is notified within seven days of receiving notice of such increase, you may choose to cancel the journey/holiday with full and immediate refund of any monies already paid.
7. Weekend Excursions and Overnight in London
This section only applies to inclusive holidays booked with the Company which combine a journey on the Venice Simplon-Orient-Express British Pullman and/or Northern Belle with hotel accommodation. This section does not apply to bookings with the Company for train journeys only on the Venice Simplon-Orient-Express British Pullman and/or Northern Belle.
The Company accepts responsibility for ensuring that all elements of the journey/holiday we are contractually obliged to provide are as described on its website and are of a reasonable standard. For bookings for inclusive holidays the Company accepts responsibility for any personal injury, illness or death affecting you, or any person included in the booking, caused by the negligence of its employees, agents or suppliers sub-contracted by it to provide any part of the confirmed arrangements provided that:
i) such agents or suppliers or employees were acting within the scope of or in the course of their employment when the incident occurred.
ii) you notify the Company of any claim within 28 days of completion of the journey/holiday.
iii) you agree to assign to the Company any rights against a supplier or any person that you may have relating to the claim and agree to co-operate fully with the Company.
iv) the Company's liability in respect of any air, sea, river or rail carrier is restricted by the appropriate ticket conditions (see section 2).
The Company does not accept responsibility for any loss or damage suffered as a result of any event beyond its control or the control of the relevant agent or carrier or supplier.
8. Web Site Accuracy
Every effort has been made to ensure the accuracy of descriptions and information contained on this website. However, circumstances may subsequently change and in the event of any significant or long-term changes you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
Venice Simplon-Orient-Express Limited strongly recommends that you have travel insurance in the interest of you and your family. Should you decide not to take out travel insurance, Venice Simplon-Orient-Express Limited will not be held responsible for any losses incurred as a result.
10. Transferability of Bookings
If you or any member of your party is prevented from travelling for any unavoidable reason, you may transfer your reservation to another party. This is subject only to giving reasonable written notice and settling any outstanding balance of the journey/holiday price that may include additional costs incurred to make the transfer.
11. Travel Documents
Travel Documents, which are valid only for the passenger(s) named, will usually be collected from the Orient Express checkin desk on the day of departure. Please take your confirmation of booking with you on departure.
All luggage is carried at your own risk and the Company accepts no liability for any loss of, damage to or delay to such luggage unless through its own wrongful act or wilful neglect or that of its employees, agents or suppliers sub-contracted by it to provide any part of the arrangements detailed in the brochure or on this website. The Company's liability shall, in any event, be restricted to £2,500 per passenger.
13. Steam Haulage
Where steam traction is advertised, every effort will be made to operate using steam traction for all or part of the journey. It is possible that diesel or electric traction may have to be substituted at short notice because of mechanical breakdown, engineering works or for reasons of fire risk in excessively dry weather. In this event a refund of the difference between the fare for steam traction and the fare for conventional traction (if any) may be payable.
If you have a problem or complaint during your journey/holiday please bring it to the attention of the management immediately, so that they have the opportunity to put it right. Any further cause for complaint should be put in writing and brought to the attention of the Company at its Head Office, within 28 days of the completion of your journey/holiday.
Tickets for travel on the Venice Simplon-Orient-Express British Pullman or for any travel documents relating thereto shall not be used for any promotional or advertising purposes without the prior written consent of the Company.
The carriages of the Venice Simplon-Orient-Express British Pullman are decorated in the original 1920's livery by permission of the Pullman Car Company Ltd.
The marks of Orient-Express Trains & Cruises, Venice Simplon-Orient-Express and Northern Belle have been registered in various countries.
© Venice Simplon-Orient-Express Ltd
whose registered and head office is at:
Sea Containers House, 20 Upper Ground, London SE1 9PF, Great Britain.
Tel: (020) 7805 5060 Fax: (020) 7805 5908
Registered in England No. 1551659
The Orient-Express Trains & Cruises web site is Copyright Venice Simplon-Orient-Express Ltd 2003
© Conciergedesk Ltd 2006
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